We will use your information in order to comply with your requests, correspond with you and process any wine or food orders you make with us.
Where we rely on your consent (such as to send you marketing), you can withdraw this consent at any time. More details on how to withdraw consent are set out below.
The Riverstone Estate and your privacy
Information you give us
You provide us with information about yourself when corresponding with us, buying our wines or when using or registering on our websites. This may include:
when you transact with us online, over the phone or in person;
when you enter a promotion or competition conducted by us (including via our websites or through social media sites);
when you visit and/or register to use one of our websites or when you participate in discussion boards or other social media functions on our websites; or
when you contact us to request information or support in relation our company, products or services.
When you purchase wine or food from us we will require you to provide your name, address, phone number and email so we can process your order.
Our use of your information
We will not use your information to carry out electronic marketing unless we have your consent. For example, if you have entered a promotion in relation to our products, we may obtain your consent to send marketing materials about those products. If you receive electronic communications from us, we will always provide you with an opportunity to unsubscribe from receiving further information from us by clicking on the unsubscribe link provided in the communication.
We also use the information we collect from you directly or when you use our websites as required to conduct our business and pursue our legitimate business interests, by: administering our websites and to trying and keep our websites safe and secure;
helping us gain a better understanding of your likes and dislikes so as to improve our websites and the services we offer;
sending you relevant direct marketing, where we do not need your consent;
allowing you to participate in interactive features of our websites and administering our promotions and competitions;
providing products and services you have requested, and responding to any comments or complaints you send us;
verifying that you are of legal drinking age; and making suggestions and recommendations to you and other users of our websites about goods or services that may interest you or them.
We also use your information in connection with legal claims, compliance, regulatory and investigative purposes as necessary (including disclosure of such information in connection with legal process or litigation).
We also use your information to fulfil a contract we may have with you, such as where you make a purchase from us or enter one of our competitions.
In some instances, the provision of information to us is mandatory. If for example you want to buy wine from us and certain personal information is not provided (such as your age, your contact details). We will always ensure that we minimise the amount of data we collect and will only ask for data that we need to process your request.
Withdrawing consent or otherwise objecting to direct marketing
Wherever we rely on your consent, you will always be able to withdraw that consent, although we may have other legal grounds for processing your information for other purposes, such as those set out above. You have an absolute right to opt-out of direct marketing, and to object to profiling we carry out for direct marketing purposes, at any time. You can do this by following the instructions in the communication (where this is an electronic message) or by contacting us using the details set out below.
How long we keep your information
Where we process registration information, we retain this for as long as we consider that you are an active user of our sites and for 2 years after this.
Where we process personal information for marketing purposes or with your consent, we process the information until you ask us to stop and for a short period after this (to allow us to implement your requests). We also keep a record of the fact that you have asked us not to send you direct marketing or to process your information indefinitely so that we can respect your request in future.
Where we process personal information in connection with performing a contract (such as when you purchase wine from us) or for a competition, we keep the information for 6 years from your last interaction with us.
Where we process personal information for site security and/or fraud management purposes, we retain it for 3 years.
Our disclosure of your information
We will not disclose your personal information to third parties except:
with your consent;
where we are required or authorised by law to do so, for example to law enforcement agencies;
where third parties appointed by us require access to personal information held by us to perform services (in which case we require these third parties to keep that personal information confidential and not to use or disclose it for any purpose other than the purpose of performing those services). The types of third parties we may transfer information to include service providers, agencies and other partners who support our business and help us administer certain activities on our behalf, such as providing technical infrastructure services, marketing services, processing credit card payments services for us, and providing logistics and delivery services to help us deliver our products and services.
Your rights in relation to your information
You are entitled to ask us for a copy of the personal information we hold about you, including to correct, delete or restrict processing of your personal information.
We take appropriate measures to keep your personal information secure. We have implemented appropriate physical and electronic procedures to protect the personal information we collect. If you have an account with us, you are responsible for maintaining the confidentiality of your account details including your password, and are responsible for any activity under your account. We will not be responsible for any loss arising from your failure to comply with this obligation.
Due to its nature, transmission of information via the internet is not completely secure. Although we will protect your personal data in accordance with this policy, we cannot guarantee the security of any data transmitted to our websites and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security measures to try to prevent unauthorised access.
If you have any questions or concerns about our collection, use or disclosure of personal information, wish to exercise your rights in relation to data protection or you wish to make a complaint in relation to our privacy practices, please contact us at . If you have a complaint or concern about how we use your personal data, please contact us in the first instance and we will attempt to resolve the issue as soon as possible. You also have a right to lodge a complaint with your national data protection supervisory authority at any time.